Returns and Refunds FAQs

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 30 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched.

For full terms and conditions, please see our Returns Policy.

You can contact our customer service team at help@did.ie or call us at 01-6250250

Refunds can take up to 3-5 working days to appear in your account.

You can contact our customer service team at help@did.ie or call us at 01-6250250.

You will receive an email notification confirming your refund.

You can contact our customer service team at help@did.ie or call us at 01-6250250.