Delivery FAQs

Our large item delivery charge is €29.99.

Single small item delivery is €5.99. There will be a €1.50 charge for each subsequent small item.

Our maximum delivery charge for combined small or large items is €29.99.

For small item delivery, DPD will leave a calling card with details of your local depot and where you can collect your order.

For large item delivery, the order will be returned to our warehouse and a re-delivery charge will apply. The driver will leave a calling card in the event of a missed delivery.

If you have not received a calling card please contact our online team on 01-6250250 or you can use our online chat.

• Check access routes to ensure that there is enough space for the delivery van to reach your address.

• Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. that your product will need to pass through to get to its destination.

• Remove any obstacles such as desks, tables, or other obstructions so your item can be delivered as quickly and efficiently as possible.

You are required to inform us of any damage within 2 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery team of the damage before they leave your home.

2. Contact our Customer Service Team immediately at help@did.ie

3. Do not use or move the item until the matter is resolved, to avoid further damage.

No. We deliver in Ireland only.

We deliver between 8am -9pm.

For Large item deliveries we’ll send you a text message with a three-hour window on the morning of delivery.

Yes, you can. Contact our customer service team at help@did.ie and we’ll be happy to help.

The driver will leave a calling card in the event of a missed delivery. This will have a contact number which you can call to rearrange a suitable date for delivery.

If you have not received a calling card please contact our online team on 01-6250250 or you can use our online chat.

We aim to get your purchases to you within 3 to 5 days.