Returns are Easy...
because we're not just online, we've 22 stores Nationwide across Ireland!
- Contact us - have your order ID at hand to speed things up. see contact details at bottom of page
- You can then either return your item to any of our 22 stores Nationwide or Post your item back to us.
It's ok to change your mind!
When you purchase online or by phone you have a statutory right to return unopened goods (other than perishable or customised) up to 7 days after receiving your order: this is the cooling off period. (European Directive on Distance Selling) We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).
Any breakages/damages must be reported within 24 hours of delivery. Please include your reference number and email help@did.ie or call 01 6250255
If In the event that a manufacturing fault occurs within the warranty period, Please inform us of this as soon as possible.
